Return / Refund Policy
Northern Gecko Inc. Return Policy
You may return your UNOPENED merchandise within 30 days for a refund or exchange. Items that are undamaged or non-defective will be assessed a 15% re-stocking fee unless it was a packing error on our part. If you take an exchange or a gift certificate for your refund, the re-stocking fee will not apply.
The Buyer will pay all shipping costs on non-defective item returns. Northern Gecko will pay return shipping only on defective products, and only after the product has been inspected and determined to be defective. Northern Gecko will also pay shipping on the replacement products.
All warranties are handled by the manufacturers.
If you need a copy of your invoice, email us and we will email you a copy. All returns of non-defective merchandise must be within 30 days and must be UNOPENED and not used. Please email us before you send it back. We can not be responsible for damaged or lost returns, so please use a service with delivery confirmation. Please do not send back used products. It takes approximately 3 - 4 business days to process returns from the time we receive them, we reserve the right to pay refunds by check or gift certificate.
If an item was damaged in shipping, you must notify us immediately. You must keep the damaged item, and the original shipping container, as well as packing materials, until a file has been claimed with Canada Post. Retain the item and packaging for 14 days from the day you notify us of the damage, the carrier may send someone to inspect the damage.
If an item is returned due to an incorrect address, a fee of $15 will be charged to you before your package is re-released. If the item is returned to us due to an error on our end it will be sent out immediately with no additonal fees.